|
Product and Service Policies
|
|
WaveWalk
strives to provide quality products, reliable
service, and fast delivery. WaveWalk inspects each product individually
before
it is shipped to you.
Payment
Thanks to the Check
Clearing for the 21st Century Act (a new federal law that enables banks
to process checks
electronically) check processing is now fast, efficient and free of
charge. In comparison banks and credit
card companies charge vendors up to 4% of the transaction in
fees.
If we accepted payments by credit card we would have
to raise our
prices accordingly but we chose to keep our prices lower and we accept
payments only by check or money order.
Shipping of Paddles and Accessories
We don't charge extra shipping fees for accessories
and paddles shipped together with our boats.
Delays
In case of a delay in
delivering your order our company will pay you a self imposed penalty
equivalent to 12% APR (Annual Percentage Rate) on the total amount of
your check starting from the first day of delay to the actual date of
delivery.
Cancellation of Orders Prior to Shipping
You can cancel your
order anytime before we ship the boat to you and get a full
refund. We don't charge any cancellation fee.
Limited
Product Warranty
All our products are guaranteed for materials and workmanship quality
under normal and reasonable usage conditions.
In case the bottom of your Wavewalk kayak gets scratched you can bring
the boat over to our premises, and we'll take care of fixing the
scratches free of charge.
If you're unable to bring your W-kayak to us, we'll send you matching
Polyethylene chips free of charge, and
instruct you by phone or by email on the way to repair the scratches by
yourself.
Product Returns
If the
item you receive is defective in materials or workmanship please
contact us for a fix or a replacement within 30 days. Defects do
not
include minor, aesthetic blemishes.
Return Instructions
All products must be packed in the original, unmarked
packaging including any accessories, manuals, documentation and
registration
that shipped with the product.
WaveWalk recommends that you (1) use a carrier that offers
shipment tracking for all returns and (2) either insure your package
for safe
return to WaveWalk or declare the full value of the shipment so that
you are
completely protected if the shipment is lost or damaged in transit. If
you
choose not to (1) use a carrier that offers tracking and (2) insure or
declare
the full value of the product, you will be responsible for any loss or
damage
to the product during shipping.
If
you have more questions please feel free to contact us at
WaveWalk or Call
toll free from the USA and Canada: 1-877-916-2250
Call from other
countries: 1 (617) 916-2250
|
